Stop manually reviewing calls. Stop digging through reports. Edge listens to every conversation your team has — scoring quality, surfacing coaching moments, flagging compliance risk, and briefing you before you ask.
Reports everywhere. Answers nowhere.
For 25 years, DialedIn has helped contact centers run sharper customer conversations. Edge is the next step: it removes manual QA entirely and gives every manager AI-powered visibility into their workforce — without opening a single spreadsheet.
Talk to an ExpertHuman QA samples a handful of calls a week. Edge Guard evaluates every conversation against your scorecard the moment it ends — objective, consistent, and impossible to skip.
Edge Coach watches every agent's trend line and hands you a prioritized queue — so your time goes to the people and moments that will move the needle.
Team QA is up 14% over 30 days. Empathy is your fastest-rising category; closing still lags target by 9 points.
Search any customer and drop straight into the moment. Read the AI summary, replay the audio, scan the transcript, and jump to the coaching opportunities — all in one view.
Customer called about a renewal pricing concern after a plan change. Agent confirmed identity, acknowledged the frustration, and offered a loyalty adjustment. Customer accepted and confirmed the updated rate. Proposal was sent to j.harmon@northwind.co during the call.
Sentiment recovered from frustrated → satisfied. Turning point at 4:12.
No two human reviewers score a call the same way. Edge does — every call, every agent, every day, against the same rubric. Stars for the human dimensions, precision scores for the measurable ones.
Every function, distilled into one card before your first meeting. Edge IQ reads the whole enterprise overnight and tells you where to look.
Here's everything that moved while you were away — and the three things worth your attention today.
Two enterprise accounts slipped into at-risk overnight — both cite response time.
Cloud spend is trending 12% over plan, driven by call-recording storage.
Compliance scores dipped on the retention pod — floor-wide refresher recommended.
Edge doesn't sit beside your stack — it sits underneath it. Every system flows in, and one intelligence flows back out.
We believe every DialedIn customer deserves AI-powered quality assurance, coaching, and executive intelligence — not just the enterprises who can afford a separate tool for it.
Version 1 of Edge is included with your DialedIn platform at no additional charge. Because your success has always been the whole point.
One brand, built to grow for the next decade. New capabilities ship into the same layer you already have.