Close the Loop
Email communication can be used during or after a call to follow up with a customer or lead. DialedIn's CCaaS allows you to set up email parameters and templates to communicate with customers or leads. This email setup can be used within an interactive call script to either confirm a call or send relevant information.
DialedIn's CCaaS offers your call center a number of benefits, including:
- Allowing the use of email communication channels to follow up with customers
- Incorporating email into the flow of lead handling
- Improves agent and customer experience
Your high-volume outbound call center will operate better and more efficiently using DialedIn's CCaaS, because it will improve agent and customer experience.