Alert Agents with Important Information
SMS communication enables you to configure agent extensions to receive text messages from leads and customers and text notifications for important events. DialedIn CCaaS allows agents and customers to communicate effectively via text message.
DialedIn’s offers your call center a number of benefits, including:
- Communication between agents and customers
- Prompt notifications to agents
- An improved agent and customer experience
- Increased agent productivity
Your high-volume outbound call center will operate better and more efficiently using DialedIn CCaaS, because it will improve agent productivity and the customer experience.