LiveRoute delivers conversations based on real-time readiness and intent. Only when the right expert is ready. No hold music. No transfers. No wasted time.
Conversations Routed
Avg Connection Time
Expert Readiness
The Difference
Click-to-call starts a call. LiveRoute starts a conversation — only when the right expert is ready.
How it Works
LiveRoute is a signal-gated orchestration layer. It qualifies intent, verifies readiness, and only then connects the conversation.
LiveRoute checks agent availability and expertise before connecting. No more blind transfers or hold queues.
Conversations are qualified by intent signals before routing even begins. Only relevant interactions reach your team.
LiveRoute doesn't replace your infrastructure. It's an orchestration layer that works on top of your existing contact center.
Deploy on Google, Facebook, Instagram, your website, or any digital touchpoint where customers engage with your brand.
Deployment
LiveRoute doesn't replace anything. It's an overlay that adds intelligence to your existing infrastructure.
LiveRoute is built into DialedIn as the LiveRoute Gateway. No separate product to buy or integrate.
Log in to set up your routing rules, readiness signals, and intent gates. No code changes to your CCaaS.
Place LiveRoute on Google, Facebook, Instagram, your website, or any digital surface. It works everywhere.
LiveRoute is an orchestration layer that sits above your existing contact center platform. We don't replace your infrastructure — we make it smarter.
See how LiveRoute delivers instant conversations by gating on readiness and intent — before routing even begins.