Instant conversations.
Not queues.

LiveRoute delivers conversations based on real-time readiness and intent. Only when the right expert is ready. No hold music. No transfers. No wasted time.

See LiveRoute in Action

2,400,000+

Conversations Routed

<4s

Avg Connection Time

99%

Expert Readiness

The Difference

This is not click-to-call

Click-to-call starts a call. LiveRoute starts a conversation — only when the right expert is ready.

Click-to-Call

✕ Starts a call immediately
No regard for agent availability
✕ Pushes traffic into a queue
Callers wait on hold, frustration builds
✕ Blind routing
No intent or readiness awareness
✕ Disconnected from your stack
Just a phone call trigger

LiveRoute

✓ Starts a conversation, not a call
Only when the right expert is ready
✓ Gates on readiness and intent
Routing begins after signal validation
✓ Signal-gated orchestration
Smart layer that sits above your CCaaS
✓ Works where your customers are
Google, Facebook, Instagram — anywhere clickable

How it Works

A new path for inbound conversations

LiveRoute is a signal-gated orchestration layer. It qualifies intent, verifies readiness, and only then connects the conversation.

Real-Time Readiness

LiveRoute checks agent availability and expertise before connecting. No more blind transfers or hold queues.

✓

Intent Gating

Conversations are qualified by intent signals before routing even begins. Only relevant interactions reach your team.

LiveRoute CCaaS Infrastructure

Sits Above Your CCaaS

LiveRoute doesn't replace your infrastructure. It's an orchestration layer that works on top of your existing contact center.

G F I W +

Anywhere Clickable

Deploy on Google, Facebook, Instagram, your website, or any digital touchpoint where customers engage with your brand.

Deployment

Get LiveRoute Up and Running in Minutes

No downloads. No apps. No new systems.

Just a browser, a few settings, and you’re ready to connect visitors with your experts.

No Download Needed

Your visitors join from any device using a standard web browser. No app to install.

Talk to an Expert button on a website, shown on a laptop and a phone

Quick Online Setup

Configure your availability, routing rules, and intent signals in minutes.

LiveRoute campaign settings with experts, routing and availability

Deploy Anywhere Clickable

Add the Talk to Expert button to your website, ads, social media, email, or any digital surface.

A visitor connected on a live call with an expert

Your CCaaS stays untouched

LiveRoute is an orchestration layer that sits above your existing contact center platform. We don't replace your infrastructure — we make it smarter.

LiveRoute Layer

Your CCaaS Platform

Your Infrastructure

Ready to stop queuing and start connecting?

See how LiveRoute delivers instant conversations by gating on readiness and intent — before routing even begins.

No infrastructure changes Native with DialedIn Deploy in minutes

Instant conversations. Not queues.