Cloud Based Contact Center Software that Drives Success
Sophisticated, Dependable, and Cost-Effective
With over 25 years of experience, DialedIn provides innovative call center software designed to boost agent productivity and profitability. Our solutions are crafted to meet the evolving needs of our valued customers.
We understand that your ultimate goal is to streamline operations, enhance customer engagement, and ensure seamless scalability for your business and that is exactly what our software is designed to deliver.
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Benefits of using DialedIn Call Center Software
Is your cloud based contact center solutions holding you back? You could be tripping up your sales force with outdated software that, while it works, doesn't do enough for your staff or your customers. You're not just up against other call centers - you're up against integration with websites, social media, email, and traditional mass mail. Get all your bases covered, and offer a fast callback while the customer's interest is still strong. Make DialedIn (formerly ChaseData) software your solution.
Built-In Data Security
No Long-Term Contracts
U.S. based Tech Support
Pay for only What You Need
Increase Agent Productivity
See what your contact center agents are doing with their phone time. Robust tools keep track of how many contacts are made with clients, sales completed and how long they pause between calls.
Lower Operation Costs
Whether you make or receive calls, you can control your costs and even interface with common apps to increase productivity. Your staff will love the functionality, your accountant will love the bottom line.
Improve Customer Satisfaction
Inbound or outbound, no matter what industry, a company's contact center services are a vital touchstone for the client experience. Make each call quick, efficient, and personal with DialedIn's Contact Center Software Solution.
Dedicated Business Decisions
Industry specific needs require industry specific call solutions. B2B or B2C, your call center needs to have data at its fingertips. DialedIn has customizable solutions for everything from sales to customer service.
Maximize Your Call Center Management Software Potential
Is your call center software so 2008? Modernizing your call center can maximize productivity and profits by working with your agents and sales force, instead of locking them into repetitive procedures that waste time. Instead of a patched together set of fixes, you can have a customized wraparound solution to cover your company’s unique needs, including:
- Compliance management
- Call logging and recording
- Call routing
- Escalation management
- Live chat
Across dozens of industries, DialedIn (formerly ChaseData) is the cloud contact center solution of choice to get calls where they need to go. Productivity is at your fingertips with hundreds of apps integrated through Zapier, connecting you to the tools your call center needs. You’ll notice upticks in customer satisfaction, retention, and in your staff’s morale, too. Robust analytics help management to keep their fingers on the pulse of the call center.
Even better, a modern call center can be set up and running in minutes, not days.
Learn about DialedIn's CCaaS
The Right Cloud Based Call Center Solution For Your Industry
Is there ever any reason for one-size-fits-all? In the world of call center software, the answer should be NO. Specific industries have specific needs to address for their agents and their clients. DialedIn is a one-stop shop for call centers who are looking to bring their A game. Inbound or outbound, with omnichannel capabilities and integrations that will make the most of your time and productivity, this is call center software thinking outside the box.
You wouldn’t tell someone in the hospitality industry that they have the exact same needs as a roofing company. Different industries have different needs that need to be addressed, so that they can efficiently handle call traffic and situations unique to their niche. Getting a solution, customized from start to finish, and ready to deploy fast is what DialedIn is all about. When you don’t just need a solution, but the right solution call us and we’ll get you covered.
Explore Call Center SolutionsA suite of proven cloud-based call center software
Software engineered over past 23 years to maximize agent, supervisor, and manager performance. Our cloud call center software is proven to power your business regardless of where your employees are located today or in the future.
DialedIn Agent App
Empower agents to handle calls and post-call work from anywhere.
DialedIn Admin App
Manage your call center resources, work groups and data from anywhere.
DialedIn Web Portal
View real-time dashboards, reports and other metrics using any mobile device.
Trusted by Call Centers Worldwide
5-star rated DialedIn is the favorite platform of call centers everywhere
All the Features you need in a Contact Center Solution
Why limit yourself to a call center software that is not tailored to your specific needs. Everyone needs different features, and DialedIn can tailor a solution just for you!
- Predictive, progressive & preview dialing
- Interface with email, text, chat, & social media
- Integrate with the latest & greatest apps
- Log & record calls
- Manage call queues, routing and escalation
- Use onboard analytics to track performance
When it comes to the needs of the Modern Call Center, DialedIn has you covered.
Even better, this modern call center can be set up and running in minutes, not days.
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What Our Customers Say
We don’t settle for less than your total satisfaction.
"Dialed in is easy to use and runs smooth. It's by far the easiest and best program I've used in my 20 years of my career using automatic dialer systems. Dialed in never crashes, it's super simple to navigate and the call quality is above and beyond what I've used before."
Brandi W.
Debt Collector
Mid-Market | 51-1000 Employees
"First, I find DialedIn’s detailed reporting and analytics incredibly useful. They help me keep track of performance metrics and adjust strategies based on solid data, making it easier to make informed decisions. Second, User-Friendly Interface: I really appreciate how intuitive the platform is. It’s easy to navigate and use, which means I can get started quickly without needing to spend a lot of time learning how everything works."
Charles I.
Transfer agent
Enterprise | 1000 Employees
"I love how everything is so self explanatory, all of the buttons are labeled clearly & have images that correspond with the function. It's very easy to use, the audio comes through clearly, and there are very rarely glitches. My favorite part is the Call Back function, it's so nice to not have to remember who i have to call back at what time."
Cameron R.
In-House Marketing Agent
Enterprise | 1000+ Employees
One Call Can Change Everything
Meet DialedIn, the call center software that transforms data into actionable insights for superior call center performance.