Call Handling

Handle Scripted Calls Efficiently

DialedIn CCaaS Call handling feature assigns and connects calls to agents, while displaying call information and scripts to the agent. DialedIn allows the agent to handle manual calls and callbacks and review history if needed.

DialedIn call handling feature offers your call center a number of benefits, including:

• Ability to perform call center operations in a scripted and systematic way.
• Allowing agents to handle scripted calls efficiently
• Enabling agents to perform related activities such as dispositioning and follow up calls
• Supporting the complete process of the call center agent activities

Your high-volume outbound call center will operate better and more efficiently using DialedIn call handling feature, because it will enable agents to handle scripted calls as efficiently as possible and follow an established process.