Campaign Management

Fully Control Your Call Center Behavior

Campaign management allows you to create and manage campaigns and more fully control how leads and customers are treated in a segmented and targeted way. DialedIn’s CCaaS enables you to blend together different configurable pieces to form your own custom set of rules.

DialedIn’s campaign management offers your call center a number of benefits, including:

• Tailoring treatment to target audiences
• Adapting to changing conditions by quickly incorporating and modifying components
• Controlling every detail of campaign behavior
• Allowing for reusability, efficiency and maintainability
• Allow agents as little or as much decision-making capabilities as your business needs
• Quick incorporation of agents without requiring extensive training

Your high-volume outbound call center will operate better and more efficiently using DialedIn’s campaign management, because it provides great flexibility and depth, and allows quick incorporation of agents with minimal training.