Preview Dialing

Lower Call Abandonment Rates

Preview dialing enables agents to review information about their next lead or number and decide whether they want to make the call at that time. DialedIn's algorithm gives the agent lead information to review before the system dials out. The agent can then either continue with the call or move on to the next lead.

DialedIn's preview dialing algorithm provides your call center with a number of benefits, including:

• Helping lower the rates of call abandonment
• Allowing agents to be fully prepared before making calls
• Giving the agent lead information to review before the system dials

DialedIn's preview dialing algorithm helps your high-volume outbound call center operate better, because it will help reduce the rates of call abandonment and enable agents to be more fully prepared before making calls.