Overview:

DialedIn, a leading provider of call center software, seeks a talented UX Analyst to elevate user experiences across our digital products. You will use data-driven insights, user feedback, and industry trends to design workflows that enhance usability, efficiency, and satisfaction.

Responsibilities:

• Analyze user behavior, pain points, and journey maps
• Conduct usability testing and apply findings to design improvements
• Collaborate with design and development teams for seamless implementation
• Monitor trends to ensure our software meets evolving user needs

Qualifications:

• Bachelor’s degree in User Experience Design, Human-Computer Interaction, or a related field
• 3+ years of experience in UX analysis or design
• Proficiency in UX tools and methodologies, with a strong understanding of usability principles
• Excellent communication and problem-solving skills

Why DialedIn?

• Competitive compensation
• Excellent benefits package
• Growth opportunities
• Hybrid work options
• Apply today to help redefine call center technology!

Apply Now