About Us: The Evolution of DialedIn's Contact Center Software Solutions

DialedIn Story

For two decades, DialedIn (formerly ChaseData) has focused on designing, dosing, and supporting the industry's most advanced but easy to use call center software. With the advent of cloud based technology, our scalable, flexible call center software is available to companies large and small, in a broad spectrum of businesses and uses. We have provided hundreds of clients in multiple industries with just what their business needs, and their words speak for themselves.

Our Mission

DialedIn Corp makes powerful software that help call centers succeed.

Our call center software platform empowers thousands of call centers around the world from startups and entrepreneurs to large publicly traded companies — connect one conversation at a time with the people they serve.

Our Vision

We believe that all success begins with clear conversation. We believe that regardless of size, every call center deserves affordable access to the very best call management software. We believe that by controlling our code – our platform will deliver the best results for our clients. We believe that being attentive to our clients' needs helps us create real-world features and solutions that work. That is why we work every day to deliver the world's best call center platform.

Our Team

Our team of dedicated professionals have decades of experience in every area and are proud to not just stand behind our product, but lead in every area needed to make DialedIn's call center software the best it can be. We deliver for our clients on every level, every day so that their operations can run smoothly. Please meet the DialedIn team!

Ahmed Macklai

Founder/CEO

Ahmed Macklai is the CEO of DialedIn Corporation and leads conceptualization and strategic evolution of DialedIn's call center software. Ahmed's primary responsibility is to direct DialedIn's ongoing evolution service strategy.

Our customers come first, and we put their needs first to ensure we deliver the best call center solution.

- Ahmed Macklai

Stanislav Doronin

CTO and Software Architect

With a background in Computer Science, Cybernetics and a PhD in Cryptography, he is passionate about delivering the best solutions to customers using mainstream technologies.

I strive to continue developing and maintaining a robust platform with attention to detail while keeping customers' systems running at 100%.

- Stanislav Doronin

Guillermo Sandoval

VP of Tech Service & Support

This South Florida native and his team work with the software engineering group to keep our installations running smooth and our clients enjoying a very high percentage of uptime.

I strive in making sure that the customer is happy with our technical team and making sure that they are using our solution in the best possible manner.

- Guillermo Sandoval

Claudia Jimenez

Senior Revenue Officer

At DialedIn Claudia overseas all billing and pricing. She has been with the company since 2005. Despite her demanding role, she prioritizes family time and enjoys traveling with her loved ones.

I strive to work closely with the customer from the beginning to make sure that we meet and exceed their expectations.

- Claudia Jimenez

From Start to Success

Demonstration

Day 1

Average time: 30 minutes

The process of building a better contact center begins with your request for a demonstration of DialedIn's contact center software. During the demo we answer your questions and learn a bit about your call center's challenges.

100% Free Trial

Day 2

Set up time: 24 hours

Using the software is much more compelling than watching a demonstration. This is why we provide you with an unrestricted multi-day trial. Enjoy the opportunity to test-drive every feature before you buy.

Setting Up

Week 2

Average time: 18 hours

After a successful trial you are ready to “pull the trigger.” That's when our team prepares your call center to for launch. We load your leads, scripts, rebuttals and provide all of the integrations required.

360° Training

Week 2

Training time: 1 day

Effective one on one training is provided for your contact center management staff, lead contact center supervisors and your IT integration staff. Each training session focused on getting your contact center up and running as quickly as possible.

Ready, Set, Launch!

Week 2

Custom solutions, technical support and ongoing training are always just a call or a click away from resolution.

With training, integration and testing complete, you are ready to enjoy a brighter future with DialedIn's software in your contact center.