Inbound Call Management - ACD & IVR
Use the Best Tools for Your Call Center
Whether your inbound calls are for sales or customer service, you have to have it right from the first ring. Automatic call distributing (ACD) and interactive voice response (IVR) are just two of the tools that make your agents jobs easier.
Automatic Call Distribution
Automatic call distribution (ACD) enables you to route inbound calls based on criteria like response to a campaign, skill group and other custom settings
Learn MoreInteractive Voice Response (IVR)
Caller response allows callers to navigate an interactive voice response (IVR) tree in order to reach the right function.
Learn MoreSkill Based Call Routing
Skill-based call routing allows you to send the call to the agent with the right skills to handle the caller's needs.
Learn MoreSource-based Call Routing
Source-based call routing allows for custom routing of special numbers, including VIP customers and unwanted numbers.
Learn MoreCall Transfer
A call transfer enables you to handle multi-stage calls and automatic transfers when agents or departments are not available.
Learn MoreStill Have Questions?
Just The FAQs
Can I give priority to a group of agents for one number of multiple numbers?
Yes, we do inbound mainly based upon skill. This allows you to prioritize numbers for set skills, skills are basically groupings of agents that you want to allow to have access to certain features and aspects of the call center software and or ring groups.
How do I setup a greeting message to direct the flow of my calls through an IVR?
How do I setup a greeting message to direct the flow of my calls through an IVR? Setting up IVR’s with DialedIn is a very simple process you can add an MP3 recording and select what type of message you would like to use it for, or you can always send us the file and we would take care of the rest.
"The dialer software is easy to use and easy to set up for new users. . Great reporting and even better customer service when it is needed. I would highly recommend this product to anyone who needs flexibility in their dialer software."
Brian Smith
Marketing, Start Viral LLC
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