Streamline Call Center Call Handling for Maximum Efficiency
DialedIn's agent call handling system streamlines customer interactions, reduces handling time, and improves first-call resolution rates with our intuitive interface and powerful features.
Comprehensive Call Handling Features
Everything your agents need to deliver exceptional customer service
Intelligent Call Routing
Automatically direct calls to the most qualified agent based on skills, language proficiency, and availability. Reduce wait times and improve first-call resolution.
Call Scheduling
Allow agents to schedule follow-up calls directly in the system, with automated reminders and calendar integration for both agents and customers.
One-Click Transfers
Seamlessly transfer calls to other agents or departments with complete context and history, eliminating the need for customers to repeat information.
Handle Scripted Calls Efficiently
DialedIn CCaaS Call handling feature assigns and connects calls to agents, while displaying call information and scripts to the agent. DialedIn allows the agent to handle manual calls and callbacks and review history if needed.
Designed for Agent Efficiency
Our agent desktop interface is designed with agent productivity in mind, putting all essential tools and information at their fingertips.
- Unified customer view with complete interaction history
- Customizable dashboard for individual agent preferences
- One-click access to knowledge base and scripts
- Real-time supervisor assistance and monitoring
- Integrated omnichannel communication tools
Optimized for Every Call Type
DialedIn adapts to different call scenarios with specialized tools and workflows
Inbound Call Handling
Our inbound call handling system provides agents with all the tools they need to efficiently manage incoming customer inquiries.
- Instant caller identification and history
- Smart IVR integration with context passing
- Suggested responses based on call context
- Automatic case creation and categorization
Intelligent Lead Distribution
Get leads to the right sales rep at the right time with automated routing rules.
Rule-Based Routing
Create sophisticated routing rules based on lead attributes, territory, industry, company size, or product interest to match leads with the most appropriate sales rep.
Load Balancing
Distribute leads evenly among your sales team with round-robin, capacity-based, or performance-based routing to ensure optimal workload management.
Real-Time Assignment
Instantly assign leads as they come in with real-time notifications via email, SMS, or in-app alerts to ensure immediate follow-up and higher conversion rates.
Ready to Transform Your Agent Call Handling?
Join the thousands that trust DialedIn for their contact center solutions.