Blended Call Center Software for Inbound & Outbound Efficiency
Who Doesn’t Want Better Stats?
Blending your contact center creates more opportunities. You can improve efficiency, drop hold times, reduce agents’ idle time, give inbound calls priority over outbound sales calls, and much more. You can even meet your customers where they are on social media, email text and chat.
Powerful Blended Contact Center Features
Everything you need to run efficient inbound and outbound operations from a single platform
Outbound Call Center
An outbound call center enables you to fine tune every target group of leads or customers with a specific set of rules.
Inbound Call Center
An inbound call center delivers the call and customer information to the right agent.
Blended Call Center
A blended call center allows common treatment and agent handling for leads for which both inbound and outbound calling occurs.
Proven Results
Our blended contact center solution delivers measurable improvements
99%
Uptime
2x
Increase Agent Productivity
20+
Years of Experience
50%
Call Drop Reduction
Trusted by Call Centers Worldwide
5-star rated DialedIn is the favorite platform of call centers everywhere
Seamlessly Blend Inbound and Outbound Operations
DialedIn’s blended contact center solution empowers businesses to handle both inbound and outbound communications with ease. Our intelligent platform dynamically balances call distribution, ensuring agents maximize productivity while maintaining superior customer service. DialedIn optimizes every interaction with skill-based routing, automated dialing, and real-time analytics.
By integrating voice, SMS, email, and other channels into a unified system, DialedIn enables seamless customer engagement. Advanced reporting and automation streamline operations, helping businesses improve efficiency, boost conversions, and enhance customer satisfaction.
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Ready to Transform Your Contact Center?
Join leading businesses that trust DialedIn for their blended contact center operations.
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Just The FAQs
Can I use my existing numbers with your software?
Yes, we can port those numbers over from your existing carrier to one of ours, and can use those numbers for inbound and outbound functionality.
Can we have calls forwarded to an outside number within the IVR?
Yes, we can set you up with a personalized number (DID) that will be forwarded seamlessly to a number of your choosing.
"I've been using this system for about a year now and can say after a full years cycle the benefits of this dialing system far out weigh any others I had reviewed. Extremely easy to tailor and customize every campaign to each agents specific skill set. The customer service and live help chat have been phenomenal with literally 60 second or less response time. Whole system was an easy setup with in a hour or to switched and up and running making the process less intimidating to switch over to this power station system."
Ted Manikas
Supervisor, TJA
Overall
Ease of Use
Support
One Call Can Change Everything
Meet DialedIn, the call center analytics software that transforms data into actionable insights for superior call center performance.