Call Center Quality Assurance Software for Superior Performance
Record, Monitor and Evaluate Interactions in Your Contact Center
DialedIn provides call center quality assurance capabilities to maximize the value of every customer interaction and improve the performance of the agents in your contact center.
Comprehensive Quality Management
Everything you need to ensure exceptional customer service delivery
Training & Monitoring
Training and monitoring allows expert agents to train novice agents and for managers to supervise agent activity in real time.
Recording Calls
Recording offers tools for you to listen to agent calls to figure out your agents' ability levels and the quality of call handling.
Measure What Matters
Customer Satisfaction
95%
Quality Score
88%
First Call Resolution
82%
Compliance Rate
99%
Real-time Quality Monitoring
Track agent performance and customer satisfaction in real-time
Active Agents
45
Avg. Quality Score
92%
Calls Monitored
350+
Call Recording
Record all customer interactions for quality monitoring and training purposes.
Live Monitoring
Listen to ongoing calls in real-time to provide immediate feedback and support.
Quality Scoring
Evaluate agent performance with customizable scorecards and metrics
Agent Coaching
Provide targeted feedback and training based on quality assessments.
Compliance Monitoring
Ensure adherence to regulatory requirements and company policies.
Speech Analytics
Analyze call content for insights and improvement opportunities.
Maximize efficiency, reduce downtime, and increase profits with Dialedin
99%
Uptime
2x
Increase Agent Productivity
20+
Years of Experience
50%
Call Drop Reduction
Trusted by Call Centers Worldwide
5-star rated DialedIn is the favorite platform of call centers everywhere
Still Have Questions?
Just The FAQs
Can I select which types of calls I want recorded?
Yes, you can choose to record all calls from specific campaigns or for specific reps.
Can agents listen to their own call recordings?
Yes, you can give agents permission to listen to their own call recordings. This is a setting that you can control for specific groups or individuals.
Can I export recordings for archival?
Yes, DialedIn stores recordings for 90 days, or longer if required, and provides you the tools to export recordings for long-term archival.
"I LOVE how well I can monitor my reps. I can see a live feed of what’s on their screen if I need to, listen to calls and do all my coaching from my computer during the sales day."
Brock S.
COO
Telecommunications
Overall
Ease of Use
Support
One Call Can Change Everything
Meet DialedIn, the call center analytics software that transforms data into actionable insights for superior call center performance.