Call Center Quality Monitoring Software for Better Performance
DialedIn's training and monitoring solution empowers supervisors to develop top-performing agents through real-time insights, targeted coaching, and continuous quality improvement.
Comprehensive Quality Assurance Features
Everything you need to monitor, evaluate, and improve agent performance
Real-Time Monitoring
Observe agent interactions as they happen with silent monitoring, screen sharing, and live call analytics for immediate coaching opportunities.
Call Recording & Analysis
Automatically record calls for quality assurance with advanced search, tagging, and AI-powered speech analytics to identify coaching opportunities.
Coaching & Feedback Tools
Deliver timely, constructive feedback with integrated coaching tools, including annotated call recordings, screen captures, and improvement suggestions.
Comprehensive Agent Monitoring
Gain complete visibility into agent performance across all channels and interactions.
- Live call monitoring with whisper coaching capabilities
- Screen recording and desktop activity monitoring
- Omnichannel interaction tracking (voice, chat, email, SMS)
- AI-powered speech and sentiment analysis
- Compliance monitoring and risk flagging
Measurable Results
Our customers see significant improvements after implementing our QA solution
35%
Improvement in CSAT
Higher customer satisfaction scores through better quality interactions.
28%
Increase in FCR
Better first-call resolution rates through improved agent training.
40%
Faster Onboarding
Reduced time to proficiency for new agents with targeted training.
31%
Lower Agent Turnover
Improved agent retention through better support and development.
Intelligent Lead Distribution
Get leads to the right sales rep at the right time with automated routing rules.
Rule-Based Routing
Create sophisticated routing rules based on lead attributes, territory, industry, company size, or product interest to match leads with the most appropriate sales rep.
Load Balancing
Distribute leads evenly among your sales team with round-robin, capacity-based, or performance-based routing to ensure optimal workload management.
Real-Time Assignment
Instantly assign leads as they come in with real-time notifications via email, SMS, or in-app alerts to ensure immediate follow-up and higher conversion rates.
Ready to Transform Your Quality Assurance?
Join the thousands that trust DialedIn for their training and monitoring needs.