Fast and Easy Deployment

DialedIn CCaaS doesn't require weeks or months to get your call center up and running – we can have you up and running in a matter of hours. Our clients rate us five stars on Capterra® for a reason, and that's because we deliver enterprise-class performance to real world call centers like yours in record time.

DialedIn CCaaS upgrades are always FREE and delivered automatically. Your call center is always up to date and always leveraging the most advanced call center technology available.

Basic Training Is A Snap

Training is a snap because DialedIn's highly intuitive software is powerful yet remarkably easy to learn and master. Your agents can pick up the needed knowledge in just a few minutes. Point, click, go, and your agents can handle incoming calls, make outgoing calls, escalate calls, all while calls are logged, recorded, and transcribed (speech to text) automatically.

Managers have easy, intuitively presented access to robust analytics, complex contact data management, and their agents' computer screens and voice conversation. All easily accessible whether the teams are at the office or working remotely.

Zero-Coding Integrations

"Zero-coding integration" simply means that you have 100% access to all of your vital data with no stress, no fuss, and no in-house programing. Everything from web apps, to the real-time critical third-party APIs that you rely on are easily accessed. Popular automation scripting platforms like Zapier® are also fully supported and used by call centers as easy integration tools.

DialedIn's CCaaS arrives with popular application integrations built-in (Salesforce, Oracle, Hubspot, and more), robust CTI and DialedIn's open API is also available. Our engineering and development teams are very experienced with integrating virtually any data source into our platform.