Solid, Affordable, Cloud Based Software That Improves Performance
Cloud-Based Call Center as a Service
- No Long-Term Contracts
- Pay Only for What You Need
- U.S. based Tech Support
- Data Privacy and Security Are Built-In
DialedIn's Call Center as a Service Software Starts with 3 Distinct Advantages.
Fast and Easy Deployment
doesn't require weeks or months to get your call center up and running –
we can have you up and running in a matter of hours.
Our clients rate us five stars on Capterra® for a reason, and that's because we deliver
to real world call centers like yours in record time.
DialedIn CCaaS upgrades are always FREE and delivered automatically. Your call center is always up to date and always leveraging the most advanced call center technology available.
Basic Training Is A Snap
Training is a snap because DialedIn's highly intuitive software is
powerful yet remarkably easy to learn and master.
Your agents can pick up the needed knowledge in just a few minutes. Point,
click, go, and your agents can handle incoming calls, make outgoing calls,
escalate calls, all while
calls are logged, recorded, and transcribed (speech to text) automatically.
Managers have easy, intuitively presented access to robust analytics, complex contact data management, and their agents' computer screens and voice conversation. All easily accessible whether the teams are at the office or working remotely
"Zero-coding integration" simply means that you have 100% access to all of your vital data with no stress, no fuss, and no in-house programing. Everything from web apps, to the real-time critical third-party APIs that you rely on are easily accessed. Popular automation scripting platforms like Zapier® are also fully supported and used by call centers as easy integration tools.
DialedIn's CCaaS arrives with popular application integrations built-in (Salesforce, Oracle, Hubspot, and more), robust CTI and DialedIn's open API is also available. Our engineering and development teams are very experienced with integrating virtually any data source into our platform.
DialedIn CCaaS Software Highlights
DialedIn's Cloud-Based Software Has Proven Effective For Over 23 Years
Expert Tech Support
DialedIn's In-house, US-based technical support is all about being reactive, quick and creative. There is no doubt that technical support is vital. Our agents ensure that your business can get the most out of our technology.
Better Tools for Success
Placing your call center agents in front of live customers quickly and efficiently is DialedIn’s mission. Our software is engineered to streamline complicated workflows. With skill based call routing customers are automatically assigned to agents with the most relevant skill or licensing. Intelligent outbound call strategies improve live connect rates up to 300%
APIs You Already Use
Supercharge call center efficiency and provide a seamless customer experience across multiple channels. Native and API integrations allow your agents to leverage the tools they need in one intuitive platform. No more manually tracking communications and data in separate spreadsheets, applications, and databases.
We understand that downtime events can lead to lost revenue, productivity, and even tarnished brand image. The team at DialedIn is dedicated to achieving an uptime of 99.99% or above. We already provide market leading reliability, and continue to innovate and adapt to ensure operations meet that target.
The DialedIn Engineering Team's Latest Updates
Speech 2 Text & Text 2 Speech Technology
DialedIn CCaaS introduces technology that will accurately transcribe call recordings into time/date coded ASCII text to streamline QA, compliance, and agent coaching.
Methods for Eliminating Spam Likely
DialedIn CCaaS introduces technology to combat drops in call contact rates resulting from SPAM LIKELY. Verified and registered clients now enjoy significant books in live answer contact rates
Secure Mobile KPI Dashboard Portal
DialedIn CCaaS adds a new tool for monitoring KPIs and mining the insight required for call center success. The Mobile KPI Portal allows authenticated users to securely access all critical KPIs and reports from any mobile device.
Infinite Agent Support Architecture
DialedIn CCaaS now supports an unlimited number of agents on a single secure cloud cluster. All call center resources are managed from a single Admin App.
Automated Ringless Voicemail Drops
DialedIn CCaaS delivers variable data, natural speech synthesis messages directly into your customers voicemail boxes with out initiating an annoying ring. Clients use this feature for reminders, updates and a number of other campaigns.
WYSIWYG Script Creator & Editor
DialedIn CCaaS creating rich, multi-threaded scripts with embedded forms and variable data has never been easier. The simplicity of drag-and-drop data fields combined with What You See Is What You Get editing of fonts, links, etc. speeds up script management.