Solid, Affordable, Cloud Based Software That Improves Performance

Cloud-Based Call Center as a Service

  • No Long-Term Contracts
  • Pay Only for What You Need
  • U.S. based Tech Support
  • Data Privacy and Security Are Built-In
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Call Center agents

Experience for yourself why Capterra® Ranks DialedIn #1 in Customer Satisfaction.

Reserve a FREE TRIAL today.

Contact Center Software
Best Contact Center Support
Best Contact Center
Highest CCaaS Adoption
Contact Center Leader
AI Contact Center Software

DialedIn's Call Center as a Service Software Starts with 3 Distinct Advantages.

1

Fast and Easy Deployment

DialedIn CCaaS doesn't require weeks or months to get your call center up and running – we can have you up and running in a matter of hours. Our clients rate us five stars on Capterra® for a reason, and that's because we deliver enterprise-class performance to real world call centers like yours in record time.

DialedIn CCaaS upgrades are always FREE and delivered automatically. Your call center is always up to date and always leveraging the most advanced call center technology available.

2

Basic Training Is A Snap

Training is a snap because DialedIn's highly intuitive software is powerful yet remarkably easy to learn and master. Your agents can pick up the needed knowledge in just a few minutes. Point, click, go, and your agents can handle incoming calls, make outgoing calls, escalate calls, all while calls are logged, recorded, and transcribed (speech to text) automatically.

Managers have easy, intuitively presented access to robust analytics, complex contact data management, and their agents' computer screens and voice conversation. All easily accessible whether the teams are at the office or working remotely

3

Zero-Coding Integrations

"Zero-coding integration" simply means that you have 100% access to all of your vital data with no stress, no fuss, and no in-house programing. Everything from web apps, to the real-time critical third-party APIs that you rely on are easily accessed. Popular automation scripting platforms like Zapier® are also fully supported and used by call centers as easy integration tools.

DialedIn's CCaaS arrives with popular application integrations built-in (Salesforce, Oracle, Hubspot, and more), robust CTI and DialedIn's open API is also available. Our engineering and development teams are very experienced with integrating virtually any data source into our platform.

DialedIn's Cloud-Based Software Has Proven Effective For Over 23 Years

Tech Support

Expert Tech Support Expert Tech Support

DialedIn's In-house, US-based technical support is all about being reactive, quick and creative. There is no doubt that technical support is vital. Our agents ensure that your business can get the most out of our technology.

Call Center Tools

Better Tools for Success Better Tools for Success

Placing your call center agents in front of live customers quickly and efficiently is DialedIn’s mission. Our software is engineered to streamline complicated workflows. With skill based call routing customers are automatically assigned to agents with the most relevant skill or licensing. Intelligent outbound call strategies improve live connect rates up to 300%

App integration

App integration APIs You Already Use

Supercharge call center efficiency and provide a seamless customer experience across multiple channels. Native and API integrations allow your agents to leverage the tools they need in one intuitive platform. No more manually tracking communications and data in separate spreadsheets, applications, and databases.

Unrivaled uptimes

Unrivaled Uptime Unrivaled Uptime

We understand that downtime events can lead to lost revenue, productivity, and even tarnished brand image. The team at DialedIn is dedicated to achieving an uptime of 99.99% or above. We already provide market leading reliability, and continue to innovate and adapt to ensure operations meet that target.

CRM Tools

DialedIn CCaaS Software Highlights

Predictive Dialing

Predictive Dialing

Skills-Based ACD

Skills-Based ACD

Cloud Based

Cloud Based

Multichannel

Multichannel

Compliance

Compliance

Analytics

Analytics

By providing your mobile phone number and email address to DialedIn, you are agreeing to be contacted by or on behalf of DialedIn and its business partners, including emails to your email address and text (SMS) messages to your mobile phone and other wireless devices, and phone calls through the use of an automatic telephone dialing system, artificial voice and prerecorded messages, for the purpose of providing services offered by the DialedIn.

You may opt-out of receiving text (SMS) messages from the DialedIn or its business partners at any time by replying with the word STOP from the mobile device receiving the messages.