Call Handling

Handle Scripted Calls Efficiently

DialedIn CCaaS Call handling feature assigns and connects calls to agents, while displaying call information and scripts to the agent. DialedIn allows the agent to handle manual calls and callbacks and review history if needed.

DialedIn call handling feature offers your call center a number of benefits, including:

  • Ability to perform call center operations in a scripted and systematic way.
  • Allowing agents to handle scripted calls efficiently
  • Enabling agents to perform related activities such as dispositioning and follow up calls
  • Supporting the complete process of the call center agent activities

Your high-volume outbound call center will operate better and more efficiently using DialedIn call handling feature, because it will enable agents to handle scripted calls as efficiently as possible and follow an established process.

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By providing your mobile phone number and email address to DialedIn, you are agreeing to be contacted by or on behalf of DialedIn and its business partners, including emails to your email address and text (SMS) messages to your mobile phone and other wireless devices, and phone calls through the use of an automatic telephone dialing system, artificial voice and prerecorded messages, for the purpose of providing services offered by the DialedIn.

You may opt-out of receiving text (SMS) messages from the DialedIn or its business partners at any time by replying with the word STOP from the mobile device receiving the messages.