Training Mode

Train and Monitor Agents Effectively

Training mode enables experienced agents and managers to monitor and train novice agents. DialedIn CCaaS allows agents and managers to remotely monitor calls and view screen shares of novice agents, based on level of access and permissions.

DialedIn’s training mode offers your call center a number of benefits, including:

  • Monitoring and screen sharing
  • Experienced agents and managers coaching and training novice agents
  • Accelerating agent learning

Your high-volume outbound call center will operate better and more efficiently using DialedIn’s training mode, because it will improve the agent experience.

Request a Risk-Free Trial

By providing your mobile phone number and email address to DialedIn, you are agreeing to be contacted by or on behalf of DialedIn and its business partners, including emails to your email address and text (SMS) messages to your mobile phone and other wireless devices, and phone calls through the use of an automatic telephone dialing system, artificial voice and prerecorded messages, for the purpose of providing services offered by the DialedIn.

You may opt-out of receiving text (SMS) messages from the DialedIn or its business partners at any time by replying with the word STOP from the mobile device receiving the messages.