Blended Call Center Software for Inbound & Outbound Efficiency
Who Doesn’t Want Better Stats?
Blending your contact center creates more opportunities. You can improve efficiency, drop hold times, reduce agents’ idle time, give inbound calls priority over outbound sales calls, and much more. You can even meet your customers where they are on social media, email text and chat.
Powerful Blended Contact Center Features
Everything you need to run efficient inbound and outbound operations from a single platform
Outbound Call Center
An outbound call center enables you to fine tune every target group of leads or customers with a specific set of rules.
Inbound Call Center
An inbound call center delivers the call and customer information to the right agent.
Blended Call Center
A blended call center allows common treatment and agent handling for leads for which both inbound and outbound calling occurs.
Proven Results
Our blended contact center solution delivers measurable improvements
99%
Uptime
2x
Increase Agent Productivity
20+
Years of Experience
50%
Call Drop Reduction
Trusted by Call Centers Worldwide
5-star rated DialedIn is the favorite platform of call centers everywhere
Seamlessly Blend Inbound and Outbound Operations
DialedIn’s blended contact center solution empowers businesses to handle both inbound and outbound communications with ease. Our intelligent platform dynamically balances call distribution, ensuring agents maximize productivity while maintaining superior customer service. DialedIn optimizes every interaction with skill-based routing, automated dialing, and real-time analytics.
By integrating voice, SMS, email, and other channels into a unified system, DialedIn enables seamless customer engagement. Advanced reporting and automation streamline operations, helping businesses improve efficiency, boost conversions, and enhance customer satisfaction.
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Ready to Transform Your Contact Center?
Join leading businesses that trust DialedIn for their blended contact center operations.
Request DemoWhat Our Customers Say
We don’t settle for less than your total satisfaction.
"What I like most about DialedIn is the ease of the system, contacts are easy to reach and disposition to get back to the task at hand faster. The way it is set up everything is findable without much prior knowledge to the system. Everything I need is in one place to reach my clients"
Naphtali M.
Medicare Sales Agent
Mid-Market | 51-1000 Employees
"9 years ago, I decided to give DialedIn a try and I haven't looked back since. Their support staff is super attentive and always eager to assist. They're always on the cutting edge of technology continuously updating their software with the latest features. The down-time is nonexistent. And the quality of calls is phenomenal."
Carlos L.
Owner
50 or Fewer Employees
"DialedIn is easy to use and runs smooth. It's by far the easiest and best program I've used in my 20 years of my career using automatic dialer systems. Dialed in never crashes, it's super simple to navigate and the call quality is above and beyond what I've used before."
Brandi W.
Debt Collector
51-1000 Employees
Still Have Questions?
Just The FAQs
Can I use my existing numbers with your software?
Yes, we can port those numbers over from your existing carrier to one of ours, and can use those numbers for inbound and outbound functionality.
Can we have calls forwarded to an outside number within the IVR?
Yes, we can set you up with a personalized number (DID) that will be forwarded seamlessly to a number of your choosing.
One Call Can Change Everything
Meet DialedIn, the call center analytics software that transforms data into actionable insights for superior call center performance.