Recording Calls

Assess Your Call Center Performance

Recording offers tools for you to listen to agent calls to figure out your agents’ ability levels and the quality of call handling. DialedIn's CCaaS enables you to record all calls for quality assurance and business purposes.

DialedIn's recording feature offers your call center a number of benefits, including:

• Making call recordings accessible to managers through roles and permissions
• Using call recordings to determine quality of operations
• Tools to train, monitor and verify that agents are performing efficiently
• Boosts agent productivity

Your high-volume outbound call center will operate better and more efficiently using DialedIn's recording calls feature, because it will boost your agents’ productivity.