Training and Monitoring

Make Your Agents More Efficient

Training and monitoring allows expert agents to train novice agents and for managers to supervise agent activity in real time. DialedIn's CCaaS offers the ability to configure agents to listen in and view the screens of expert agents during customer calls to learn how to properly handle call center activities.

DialedIn's training and monitoring offers your call center a number of benefits, including:

  • Mechanisms for managers to see the status of call queues and agents
  • The ability to assess agents’ performance levels
  • Improving the agent experience
  • Boosting agent productivity

Your high-volume outbound call center will operate better and more efficiently using DialedIn's CCaaS training and monitoring, because it will improve your agent experience and boost your agent productivity.

Request a Risk-Free Trial

By providing your mobile phone number and email address to DialedIn, you are agreeing to be contacted by or on behalf of DialedIn and its business partners, including emails to your email address and text (SMS) messages to your mobile phone and other wireless devices, and phone calls through the use of an automatic telephone dialing system, artificial voice and prerecorded messages, for the purpose of providing services offered by the DialedIn.

You may opt-out of receiving text (SMS) messages from the DialedIn or its business partners at any time by replying with the word STOP from the mobile device receiving the messages.