Automatic Call Distribution

Handle Calls More Intelligently

Automatic call distribution (ACD) enables you to route inbound calls based on criteria like response to a campaign, skill group and other custom settings. DialedIn's CCaaS has customizable routing rules based on factors like inbound source, customer recognition, skill groups and agent availability.

DialedIn's automatic call distribution offers your call center a number of benefits, including:

  • Sends the call to the agent most capable of satisfying the caller’s needs
  • Routes and escalates calls to the next appropriate level
  • Enables you to define rules for each campaign on how to route calls within the organization

Your high-volume outbound call center will operate better and more efficiently using DialedIn's automatic call distribution (ACD), because it will route calls automatically and save your agents time to focus on other tasks.

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