Call Transfer

Handle Multi-Stage and After-Hours Calls

A call transfer enables you to handle multi-stage calls and automatic transfers when agents or departments are not available. DialedIn's CCaaS allows the agent to transfer the call to another agent through either a direct transfer or a blind transfer.

DialedIn's call transfer feature offers your call center a number of benefits, including:

  • Defining automatic transfers based on queue and time conditions
  • Defining rules on how to route calls for each campaign
  • Ability for agents to initiate a transfer for multi-stage handling of leads and customers
  • Boost agents' productivity

Your high-volume outbound call center will operate better and more efficiently using DialedIn's call transfer feature, because it will boost your agents’ productivity and support your business flow.

Request a Risk-Free Trial

By providing your mobile phone number and email address to DialedIn, you are agreeing to be contacted by or on behalf of DialedIn and its business partners, including emails to your email address and text (SMS) messages to your mobile phone and other wireless devices, and phone calls through the use of an automatic telephone dialing system, artificial voice and prerecorded messages, for the purpose of providing services offered by the DialedIn.

You may opt-out of receiving text (SMS) messages from the DialedIn or its business partners at any time by replying with the word STOP from the mobile device receiving the messages.