Interactive Voice Response (IVR)

Giving Choice to the Customer

Caller response allows callers to navigate an interactive voice response (IVR) tree in order to reach the right function. DialedIn's CCaaS identifies the caller and routes them to the appropriate agent to attend to the needs of the customer.

DialedIn's interactive voice response (IVR) offers your call center a number of benefits, including:

  • Optimizing call center use
  • Allowing a calling customer to be directed to the right function or department
  • Identifying the caller and routing them to the right agent
  • Giving choice and autonomy to the caller
  • Improving customer experience

Your high-volume outbound call center will operate better and more efficiently using DialedIn's Interactive voice response (IVR), because it will optimize call center use, give choice to the caller and improve customer experience.

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By providing your mobile phone number and email address to DialedIn, you are agreeing to be contacted by or on behalf of DialedIn and its business partners, including emails to your email address and text (SMS) messages to your mobile phone and other wireless devices, and phone calls through the use of an automatic telephone dialing system, artificial voice and prerecorded messages, for the purpose of providing services offered by the DialedIn.

You may opt-out of receiving text (SMS) messages from the DialedIn or its business partners at any time by replying with the word STOP from the mobile device receiving the messages.