Skill-Based Call Routing

Reach the Right Agent

Skill-based call routing allows you to send the call to the agent with the right skills to handle the caller’s needs. DialedIn CCaaS routes and escalates calls to the next appropriate level.

DialedIn's skill-based call routine offers your call center a number of benefits, including:

  • Configuring a call queue with rules about what to do with an incoming call
  • Assigning skill groups to handle calls
  • Defining rules for calls for each campaign
  • Save your agents time
  • Boost your agents’ productivity

Your high-volume outbound call center will operate better and more efficiently using DialedIn's skill-based call routing, because it will boost your agents’ productivity and save them time.

Request a Risk-Free Trial

By providing your mobile phone number and email address to DialedIn, you are agreeing to be contacted by or on behalf of DialedIn and its business partners, including emails to your email address and text (SMS) messages to your mobile phone and other wireless devices, and phone calls through the use of an automatic telephone dialing system, artificial voice and prerecorded messages, for the purpose of providing services offered by the DialedIn.

You may opt-out of receiving text (SMS) messages from the DialedIn or its business partners at any time by replying with the word STOP from the mobile device receiving the messages.