Source-Based Call Routing

Send Calls to the Right Place

Source-based call routing allows for custom routing of special numbers, including VIP customers and unwanted numbers. DialedIn's CCaaS enables you to set up numbers for special handling and send the inbound call to a special queue or agent.

DialedIn's source-based call routine offers your call center a number of benefits, including:

  • Routing calls in a special manner based on number recognition
  • Defining rules for special treatment of specific callers
  • Routing unwanted numbers to a special queue or message
  • Maximizing agents' productivity by focusing on real customers

Your high-volume outbound call center will operate better and more efficiently using DialedIn's source-based call routing, because it will boost your agents’ productivity.

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