User Management

Control Every User

User management offers graphical user interface (GUI) based creation and management of agent and manager accounts. DialedIn’s CCaaS offers two different types of accounts, including role-based administrative accounts for managers, supervisors and admins and skill-based agent accounts for agents handling calls.

DialedIn’s user management offers your call center a number of benefits, including:

  • Allowing owners and managers to control their users
  • The ability to provide different roles and capabilities to agents
  • Assigning agents to activities based on skill and proficiency
  • Boosts call center productivity

Your high-volume outbound call center will operate better and more efficiently using DialedIn’s user management, because it will boost your call center productivity.

Request a Risk-Free Trial

By providing your mobile phone number and email address to DialedIn, you are agreeing to be contacted by or on behalf of DialedIn and its business partners, including emails to your email address and text (SMS) messages to your mobile phone and other wireless devices, and phone calls through the use of an automatic telephone dialing system, artificial voice and prerecorded messages, for the purpose of providing services offered by the DialedIn.

You may opt-out of receiving text (SMS) messages from the DialedIn or its business partners at any time by replying with the word STOP from the mobile device receiving the messages.