SMS Communication

Alert Agents with Important Information

SMS communication enables you to configure agent extensions to receive text messages from leads and customers and text notifications for important events. DialedIn CCaaS allows agents and customers to communicate effectively via text message.

DialedIn’s offers your call center a number of benefits, including:

  • Communication between agents and customers
  • Prompt notifications to agents
  • An improved agent and customer experience
  • Increased agent productivity

Your high-volume outbound call center will operate better and more efficiently using DialedIn CCaaS, because it will improve agent productivity and the customer experience.

Request a Risk-Free Trial

By providing your mobile phone number and email address to DialedIn, you are agreeing to be contacted by or on behalf of DialedIn and its business partners, including emails to your email address and text (SMS) messages to your mobile phone and other wireless devices, and phone calls through the use of an automatic telephone dialing system, artificial voice and prerecorded messages, for the purpose of providing services offered by the DialedIn.

You may opt-out of receiving text (SMS) messages from the DialedIn or its business partners at any time by replying with the word STOP from the mobile device receiving the messages.