SMS Communication

Alert Agents with Important Information

SMS communication enables you to configure agent extensions to receive text messages from leads and customers and text notifications for important events. DialedIn CCaaS allows agents and customers to communicate effectively via text message.

DialedIn’s offers your call center a number of benefits, including:

Communication between agents and customers
Prompt notifications to agents
An improved agent and customer experience
Increased agent productivity

Your high-volume outbound call center will operate better and more efficiently using DialedIn CCaaS, because it will improve agent productivity and the customer experience.

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You may opt-out of receiving text (SMS) messages from the DialedIn at any time by replying with the word STOP from the mobile device receiving the messages.

I agree to receive communications from DialedIn.