Predictive Dialer Software

Work More Efficiently and Screen Calls

Predictive dialing software reduces the amount of time your agents spend waiting to connect to live answered telephone calls. The DialedIn's software automatically dials the telephone numbers, listens for a live answer and connects the call to an agent using algorithms that accurately predict when agents become available to answer calls.

DialedIn's predictive dialing algorithm provides your call center with a number of benefits, including:

  • Significantly increases talk time and reduces idle/wait time;
  • An optimized predictive algorithm constantly makes adjustments based on key call center factors to maximize talk time;
  • Call center managers are able to adhere to target drop rates;

Your high-volume outbound call center will operate more efficiently using DialedIn's predictive dialing algorithm because it will significantly increase agent talk time and considerably improve the ratio of contact time to wait time.

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