Preview Dialing

Lower Call Abandonment Rates

Preview dialing enables agents to review information about their next lead or number and decide whether they want to make the call at that time. DialedIn's algorithm gives the agent lead information to review before the system dials out. The agent can then either continue with the call or move on to the next lead.

DialedIn's preview dialing algorithm provides your call center with a number of benefits, including:

  • Helping lower the rates of call abandonment
  • Allowing agents to be fully prepared before making calls
  • Giving the agent lead information to review before the system dials

DialedIn's preview dialing algorithm helps your high-volume outbound call center operate better, because it will help reduce the rates of call abandonment and enable agents to be more fully prepared before making calls.

Request a Risk-Free Trial

By providing your mobile phone number and email address to DialedIn, you are agreeing to be contacted by or on behalf of DialedIn and its business partners, including emails to your email address and text (SMS) messages to your mobile phone and other wireless devices, and phone calls through the use of an automatic telephone dialing system, artificial voice and prerecorded messages, for the purpose of providing services offered by the DialedIn.

You may opt-out of receiving text (SMS) messages from the DialedIn or its business partners at any time by replying with the word STOP from the mobile device receiving the messages.