Skill-Based Call Assignment

Assign Calls Based on Skills

Skills-Based Priority Call Assignment, or Skill Priority, allows for skills-based dialing by assigning outbound calls to agents on a priority basis according to their skills. Agents receive outbound calls based on outbound dialing priorities for their skill group. DialedIn's CCaaS allows you to define priorities for a custom set of leads and assign them to a particular skill group.

DialedIn's skills-based priority call assignment offers your call center a number of benefits, including:

  • Optimizes matching of lead to agent
  • Makes better use of agent skills
  • Boosts agent productivity and revenue
  • Improves workforce management

Your high-volume outbound call center will operate better and more efficiently using DialedIn CCaaS, because it will allow you to manage your workforce and boost your agents’ productivity.

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By providing your mobile phone number and email address to DialedIn, you are agreeing to be contacted by or on behalf of DialedIn and its business partners, including emails to your email address and text (SMS) messages to your mobile phone and other wireless devices, and phone calls through the use of an automatic telephone dialing system, artificial voice and prerecorded messages, for the purpose of providing services offered by the DialedIn.

You may opt-out of receiving text (SMS) messages from the DialedIn or its business partners at any time by replying with the word STOP from the mobile device receiving the messages.