Blended Call Center Campaign
Engage the Entire Customer Life Cycle
A blended call center campaign allows common treatment and agent handling for leads for which both inbound and outbound calling occurs. DialedIn's CCaaS supports both inbound and outbound calls in a blended manner.
DialedIn's blended call center campaign feature offers your call center a number of benefits, including:
- Giving agents the ability to handle both inbound and outbound calls
- Provides efficiency to the call center by routing incoming calls to any open agent
- Allows agents to continue from an inbound call into their outbound campaign using a blended call management setup
Your high-volume call center will operate better and more efficiently using DialedIn's blended call center campaign feature, because it will give agents the ability to handle both inbound and outbound calls resulting in workforce efficiency.