Call Transfer

Handle Multi-Stage and After-Hours Calls

A call transfer enables you to handle multi-stage calls and automatic transfers when agents or departments are not available. DialedIn's CCaaS allows the agent to transfer the call to another agent through either a direct transfer or a blind transfer.

DialedIn's call transfer feature offers your call center a number of benefits, including:

• Defining automatic transfers based on queue and time conditions
• Defining rules on how to route calls for each campaign
• Ability for agents to initiate a transfer for multi-stage handling of leads and customers
• Boost agents' productivity

Your high-volume outbound call center will operate better and more efficiently using DialedIn's call transfer feature, because it will boost your agents’ productivity and support your business flow.