Handle Multi-Stage and After-Hours Calls
A call transfer enables you to handle multi-stage calls and automatic transfers when agents or departments are not available. DialedIn's CCaaS allows the agent to transfer the call to another agent through either a direct transfer or a blind transfer.
DialedIn's call transfer feature offers your call center a number of benefits, including:
- Defining automatic transfers based on queue and time conditions
- Defining rules on how to route calls for each campaign
- Ability for agents to initiate a transfer for multi-stage handling of leads and customers
- Boost agents' productivity
Your high-volume outbound call center will operate better and more efficiently using DialedIn's call transfer feature, because it will boost your agents’ productivity and support your business flow.