Fully Control Your Call Center Behavior
Campaign management allows you to create and manage campaigns and more fully control how leads and customers are treated in a segmented and targeted way. DialedIn’s CCaaS enables you to blend together different configurable pieces to form your own custom set of rules.
DialedIn’s campaign management offers your call center a number of benefits, including:
- Tailoring treatment to target audiences
- Adapting to changing conditions by quickly incorporating and modifying components
- Controlling every detail of campaign behavior
- Allowing for reusability, efficiency and maintainability
- Allow agents as little or as much decision-making capabilities as your business needs
- Quick incorporation of agents without requiring extensive training
Your high-volume outbound call center will operate better and more efficiently using DialedIn’s campaign management, because it provides great flexibility and depth, and allows quick incorporation of agents with minimal training.