Control Every User
User management offers graphical user interface (GUI) based creation and management of agent and manager accounts. DialedIn’s CCaaS offers two different types of accounts, including role-based administrative accounts for managers, supervisors and admins and skill-based agent accounts for agents handling calls.
DialedIn’s user management offers your call center a number of benefits, including:
- Allowing owners and managers to control their users
- The ability to provide different roles and capabilities to agents
- Assigning agents to activities based on skill and proficiency
- Boosts call center productivity
Your high-volume outbound call center will operate better and more efficiently using DialedIn’s user management, because it will boost your call center productivity.