Skill-Based Priority Call Assignment
Assign Calls Based on Skills
Skills-Based Priority Call Assignment, or Skill Priority, allows for skills-based dialing by assigning outbound calls to agents on a priority basis according to their skills. Agents receive outbound calls based on outbound dialing priorities for their skill group. DialedIn's CCaaS allows you to define priorities for a custom set of leads and assign them to a particular skill group.
DialedIn's skills-based priority call assignment offers your call center a number of benefits, including:
- Optimizes matching of lead to agent
- Makes better use of agent skills
- Boosts agent productivity and revenue
- Improves workforce management
Your high-volume outbound call center will operate better and more efficiently using DialedIn CCaaS, because it will allow you to manage your workforce and boost your agents’ productivity.