Inbound Call Center Software for Enhanced Customer Support
Elevate Your Inbound Contact Center Experience
Whether your inbound calls are for sales or customer service, transform your customer service with our intelligent cloud-based contact center solution. Streamline operations, enhance agent productivity, and deliver exceptional customer experiences.
Powerful Inbound Contact Center Features
Everything you need to maximize your inbound calling efficiency
Automatic Call Distribution
Automatic call distribution (ACD) enables you to route inbound calls based on criteria like response to a campaign, skill group and other custom settings.
Interactive Voice Response
Caller response allows callers to navigate an interactive voice response (IVR) tree in order to reach the right function.
Skill Based Call Routing
Skill-based call routing allows you to send the call to the agent with the right skills to handle the caller's needs.
Source-based Call Routing
Source-based call routing allows for custom routing of special numbers, including VIP customers and unwanted numbers.
Call Transfer
A call transfer enables you to handle multi-stage calls and automatic transfers when agents or departments are not available.
Maximize efficiency, reduce downtime, and increase profits with Dialedin
99%
Uptime
2x
Increase Agent Productivity
20+
Years of Experience
50%
Call Drop Reduction
Trusted by Call Centers Worldwide
5-star rated DialedIn is the favorite platform of call centers everywhere
Optimize Your Inbound Call Center
Efficient inbound call management is crucial for delivering exceptional customer experiences. DialedIn streamlines the process with intelligent call routing, ensuring customers connect with the right agent based on skills, priority, or past interactions. Our cloud-based solution reduces wait times, boosts first-call resolution, and enhances overall efficiency.
With real-time analytics, call queuing, and seamless CRM integrations, DialedIn empowers businesses to handle high call volumes without sacrificing quality. Elevate your customer service with advanced inbound call management tools designed for speed, accuracy, and satisfaction.
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Ready to Transform Your Inbound Calling?
Join the growing number of businesses that trust DialedIn for their inbound contact center needs.
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Just The FAQs
Can I give priority to a group of agents for one number of multiple numbers?
Yes, we do inbound mainly based upon skill. This allows you to prioritize numbers for set skills, skills are basically groupings of agents that you want to allow to have access to certain features and aspects of the call center software and or ring groups.
How do I setup a greeting message to direct the flow of my calls through an IVR?
How do I setup a greeting message to direct the flow of my calls through an IVR? Setting up IVR’s with DialedIn is a very simple process you can add an MP3 recording and select what type of message you would like to use it for, or you can always send us the file and we would take care of the rest.
"The dialer software is easy to use and easy to set up for new users. Great reporting and even better customer service when it is needed. I would highly recommend this product to anyone who needs flexibility in their dialer software."
Brian Smith
Marketing, Start Viral LLC
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Meet DialedIn, the call center analytics software that transforms data into actionable insights for superior call center performance.