Inbound Call Center Software for Enhanced Customer Support
Elevate Your Inbound Contact Center Experience
Whether your inbound calls are for sales or customer service, transform your customer service with our intelligent cloud-based contact center solution. Streamline operations, enhance agent productivity, and deliver exceptional customer experiences.
Powerful Inbound Contact Center Features
Everything you need to maximize your inbound calling efficiency
Automatic Call Distribution
Automatic call distribution (ACD) enables you to route inbound calls based on criteria like response to a campaign, skill group and other custom settings.
Interactive Voice Response
Caller response allows callers to navigate an interactive voice response (IVR) tree in order to reach the right function.
Skill-Based Call Routing
Skill-based call routing allows you to send the call to the agent with the right skills to handle the caller's needs.
Source-Based Call Routing
Source-based call routing allows for custom routing of special numbers, including VIP customers and unwanted numbers.
Maximize efficiency, reduce downtime, and increase profits with Dialedin
99%
Uptime
2x
Increase Agent Productivity
20+
Years of Experience
50%
Call Drop Reduction
Trusted by Call Centers Worldwide
5-star rated DialedIn is the favorite platform of call centers everywhere
Optimize Your Inbound Call Center
Efficient inbound call management is crucial for delivering exceptional customer experiences. DialedIn streamlines the process with intelligent call routing, ensuring customers connect with the right agent based on skills, priority, or past interactions. Our cloud-based solution reduces wait times, boosts first-call resolution, and enhances overall efficiency.
With real-time analytics, call queuing, and seamless CRM integrations, DialedIn empowers businesses to handle high call volumes without sacrificing quality. Elevate your customer service with advanced inbound call management tools designed for speed, accuracy, and satisfaction.
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Ready to Transform Your Inbound Calling?
Join the growing number of businesses that trust DialedIn for their inbound contact center needs.
Request DemoWhat Our Customers Say
We don’t settle for less than your total satisfaction.
"What I like most about DialedIn is the ease of the system, contacts are easy to reach and disposition to get back to the task at hand faster. The way it is set up everything is findable without much prior knowledge to the system. Everything I need is in one place to reach my clients"
Naphtali M.
Medicare Sales Agent
Mid-Market | 51-1000 Employees
"9 years ago, I decided to give DialedIn a try and I haven't looked back since. Their support staff is super attentive and always eager to assist. They're always on the cutting edge of technology continuously updating their software with the latest features. The down-time is nonexistent. And the quality of calls is phenomenal."
Carlos L.
Owner
50 or Fewer Employees
"DialedIn is easy to use and runs smooth. It's by far the easiest and best program I've used in my 20 years of my career using automatic dialer systems. Dialed in never crashes, it's super simple to navigate and the call quality is above and beyond what I've used before."
Brandi W.
Debt Collector
51-1000 Employees
Still Have Questions?
Just The FAQs
Can I give priority to a group of agents for one number of multiple numbers?
Yes, we do inbound mainly based upon skill. This allows you to prioritize numbers for set skills, skills are basically groupings of agents that you want to allow to have access to certain features and aspects of the call center software and or ring groups.
How do I setup a greeting message to direct the flow of my calls through an IVR?
How do I setup a greeting message to direct the flow of my calls through an IVR? Setting up IVR’s with DialedIn is a very simple process you can add an MP3 recording and select what type of message you would like to use it for, or you can always send us the file and we would take care of the rest.
One Call Can Change Everything
Meet DialedIn, the call center analytics software that transforms data into actionable insights for superior call center performance.