Improve Efficiency with Skill-Based Call Routing
Route calls to the most qualified agents automatically, improving first-call resolution and customer satisfaction.
Benefits of Skill-Based Call Routing
Optimize your call center operations with intelligent routing
Improved First Call Resolution
Connect customers with the most qualified agent for their needs from the start.
Reduced Wait Times
Optimize call distribution to minimize customer wait times and improve satisfaction.
AI-Powered Routing
Use machine learning to continuously improve routing decisions.
Better Agent Utilization
Match calls to agent skills for optimal workforce efficiency.
Quality Assurance
Ensure calls are handled by agents with the right expertise level.
Enhanced Customer Experience
Provide faster, more effective resolution to customer inquiries.
How Skill-Based Routing Works
Our intelligent system matches callers with the most qualified agents
Increased Efficiency
Boost agent productivity by up to 200% with intelligent call pacing and routing.
Better Agent Experience
Maintain agent motivation with balanced workload distribution and smart breaks.
Real-time Analytics
Monitor and optimize campaign performance with comprehensive analytics.
Compliance Assured
Built-in compliance controls ensure adherence to calling regulations.
Average Handle Time Reduction
-35%
First Call Resolution
+45%
Customer Satisfaction
95%
Agent Efficiency
+40%
Make Calls More Efficiently
Progressive dialing builds upon Preview dialing to enable agents to review information about their next lead or number but cutting down the amount of time they spend reviewing. DialedIn’s algorithm gives the agent lead information to review before the system dials out. The agent can then either continue with the call or move on to the next lead, but the call is automatically dialed if the agent goes over the allotted time.
Progressive Dialing is an advanced outbound calling method that ensures a seamless flow of calls by automatically dialing the next number in the list as soon as an agent becomes available. This technology eliminates downtime and increases the number of productive calls, allowing agents to focus on what they do best—connecting with customers and prospects.
One Call Can Change Everything
Meet DialedIn, the call center analytics software that transforms data into actionable insights for superior call center performance.