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Slack Integration

Bring your call center communications directly into Slack, enabling seamless collaboration, faster issue resolution, and improved customer experiences.

Why Integrate Your Call Center with Slack?

Transform how your team collaborates around customer communications

Real-Time Notifications

Real-Time Notifications

Receive instant alerts in Slack channels when calls come in, ensuring your team never misses important customer interactions.

Team Collaboration

Team Collaboration

Enable your entire team to collaborate on customer issues in real-time, sharing knowledge and resources to resolve problems faster.

Faster Resolution Times

Faster Resolution Times

Reduce time-to-resolution by bringing call center activities directly into your team's existing workflow and communication channels.

Call Documentation

Call Documentation

Automatically log call summaries, transcripts, and outcomes in Slack channels, creating a searchable archive of customer interactions.

Channel Organization

Channel Organization

Route different types of calls to specific Slack channels based on department, priority, or customer segment for better organization.

Performance Insights

Performance Insights

Receive daily and weekly summaries of call center performance metrics directly in Slack, keeping your team informed and accountable.

Seamless Implementation & Ongoing Support

Our team of integration experts ensures a smooth transition and continued success.

  • Guided setup and configuration
  • Comprehensive documentation and tutorials
  • Team training and best practices
  • Regular updates and new features
  • Dedicated support team
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Slack Integration

How the DialedIn Slack Integration Works

A seamless connection between your call center and team collaboration platform

1

Install

Add the DialedIn app to your Slack workspace through the Slack App Directory or our guided setup.

2

Configure

Set up channel mappings, notification preferences, and user permissions to match your workflow.

3

Connect

Link your DialedIn account with Slack using secure OAuth authentication to establish the connection.

4

Collaborate

Start receiving call notifications, collaborating on customer issues, and tracking performance in Slack.

Powerful Slack Integration Features

Everything you need to connect your call center with your team collaboration hub

Call Notifications

Receive instant notifications in Slack when calls come in, including caller information, reason for call, and relevant customer history.

  • Priority queue placement
  • Routing to senior agents
  • Personalized greeting and handling
  • Identification of high-value customers

Team Collaboration

Enable your team to collaborate on complex customer issues in dedicated Slack threads, bringing in subject matter experts as needed.

  • Thread-based discussions for each call
  • @mention team members for assistance
  • Share resources and knowledge base articles

Call Documentation

Automatically post call summaries, transcripts, and outcomes to Slack, creating a searchable record of all customer interactions.

  • AI-generated call summaries
  • Searchable call transcripts
  • Action item tracking

Performance Insights

Receive automated reports and analytics about your call center performance directly in Slack, keeping your team informed.

  • Team and individual metrics
  • Trend analysis and alerts
  • Daily and weekly performance summaries

Ready to Connect Your Call Center with Slack?

Transform how your team collaborates around customer communications.

Request a Demo