Transform Support with Zendesk
Bridge the gap between your voice channel and Zendesk platform. Create a seamless experience for agents and customers with our powerful, easy-to-deploy integration.
The Missing Piece in Your Zendesk Strategy
Voice is still the preferred channel for complex support issues. Make it work seamlessly with your Zendesk investment.
Native Voice Channel
Add enterprise-grade telephony directly within your Zendesk environment without complex hardware or separate systems.
Intelligent Ticket Creation
AI-powered call transcription automatically creates detailed tickets with accurate summaries, sentiment analysis, and action items.
Advanced Call Routing
Route calls based on Zendesk data like customer tier, open tickets, agent skills, and historical interactions for optimal resolution.
Enterprise Security
End-to-end encryption, GDPR compliance, and SOC 2 certification ensure your voice communications are as secure as your Zendesk instance.
Advanced Analytics
Get a complete view of customer journey across all channels with integrated analytics that combine voice metrics with Zendesk data.
Contextual Intelligence
Instantly surface relevant customer data, past interactions, and purchase history from Zendesk the moment a call connects.
Empower Your Support Heroes
Give your agents the tools they need to deliver exceptional service without switching between systems.
- Single interface for all customer interactions
- Contextual customer data at their fingertips
- AI-powered suggestions during calls
- Automated post-call work and documentation
- Performance insights and coaching opportunities
Technical Integration Features
Built by engineers who understand both telephony and Zendesk's architecture
Ready to Transform Your Zendesk Experience?
Join the thousands that have elevated their Zendesk experience with DialedIn voice integration.