Intelligent Call Flow Rules
DialedIn's powerful call flow rules engine gives you complete control over how calls are routed, queued, and handled—ensuring every caller gets the right experience at the right time.
Key Features of DialedIn Call Flow Rules
Everything you need to create sophisticated call routing experiences.
Caller ID Routing
Identify VIP callers, repeat customers, or specific regions and route them to dedicated agents or specialized queues for personalized service.
Intelligent Queuing
Advanced queue management with skills-based routing, priority levels, callback options, and real-time queue statistics for optimal call distribution.
Time-Based Rules
Set up business hours, holidays, and special events with automatic routing changes. Handle after-hours calls with custom greetings and options.
Use Rules to Handle Your Calls
Routing rules enables you to handle leads and customers in a cost-effective and flexible way through the use of smart call handling rules. DialedIn's CCaaS allows you to use outbound and inbound rules that take agent and queue availability, agent skills, time and other criteria into question.
Route Calls Based on Any Condition
Create intelligent routing decisions based on dozens of variables and conditions.
- Caller ID and geographic location
- IVR and menu selections
- Agent skills and availability
- CRM data and customer history
- Time of day, day of week, and date-based routing
Time-Based Call Routing
Automatically route calls differently based on when they come in.
Business Hours
Set custom business hours for each day of the week. Route calls to your team during open hours and to voicemail or an after-hours message when closed.
Holiday Scheduling
Create holiday schedules with special routing rules. Automatically activate different call flows on holidays without manual intervention.
Time Zone Support
Handle multiple time zones with ease. Route calls to different teams based on local business hours in each region for global coverage.
Ready to Transform Your Call Handling?
Join the thousands that trust DialedIn for intelligent call flow management.