Omnichannel Contact Center Software for Seamless Communication
Multiple Points of Customer Contact
What is a Omnichannel contact center? It’s a way to meet your customers where they are. Contact by phone, or SMS, or email with a simple click. Modern lives are Omnichannel, and your call center should be as well.
Unlock Seamless Customer Engagement with Omnichannel Solutions
Deliver a consistent and personalized experience across every touchpoint while increasing efficiency with intelligent automation and real-time analytics.
Voice Communication
Voice communication is at the heart of a call center for personal and immediate prospecting and customer care.
SMS Communication
SMS communication enables you to configure agent extensions to receive text messages from leads and customers and text notifications for important events.
Email Communication
Email communication can be used during or after a call to follow up with a customer or lead.
Maximize efficiency, reduce downtime, and increase profits with Dialedin
99%
Uptime
2x
Increase Agent Productivity
20+
Years of Experience
50%
Call Drop Reduction
Trusted by Call Centers Worldwide
5-star rated DialedIn is the favorite platform of call centers everywhere
Voice Communication
Personal and immediate communication for complex customer interactions and relationship building.
SMS Communication
Configure agent extensions to receive and respond to text messages from leads and customers
Email Communication
Follow up during or after calls with detailed information and documentation.
Live Chat
Provide instant support through website chat for quick customer inquiries.
Social Media
Monitor and respond to social media interactions from a unified platform.
Video Interactions
Enable face-to-face communication for personalized customer service experiences.
Unified Customer Experience
360° Customer View
Access complete customer interaction history across all channels in one unified interface.
Consistent Experience
Maintain conversation context as customers switch between different communication channels.
Smart Routing
Automatically direct inquiries to the most qualified agent based on expertise and channel.
Request Demo View Pricing
Ready to Transform Your Customer Experience?
Join businesses that deliver exceptional customer service across all channels
Request DemoStill Have Questions?
Just The FAQs
Does DialedIn allow me to send mass emails using a set template?
Yes, you can manage who you would like to send emails to through our search function, or we could send out single emails all from the agent screen.
Does DialedIn have a chat functionality to communicate with our customers?
Not yet but, it is on the roadmap for an in-house chat messenger. We do however integrate with the majority of website and landing pages.
Does DialedIn allow SMS (text messaging)?
Yes, this is something that was recently rolled out, it allows your agents to message sms messages, even while they are on the call.
"The system is top notch, we came from using a myriad of different applications for our sales and customer service team members. DialedIn made it possible by combining all our communications needs under one platform. Now I can run reports across all my channels and that gives me a 360 view of my operations. These reports are invaluable to me, they save me a lot of time and money!"
Daniel
Ocean Financing
Overall
Ease of Use
Support
One Call Can Change Everything
Meet DialedIn, the call center analytics software that transforms data into actionable insights for superior call center performance.