Omnichannel Contact Center Software for Seamless Communication

Multiple Points of Customer Contact

What is a Omnichannel contact center? It’s a way to meet your customers where they are. Contact by phone, or SMS, or email with a simple click. Modern lives are Omnichannel, and your call center should be as well.

Maximize efficiency, reduce downtime, and increase profits with Dialedin

99%

Uptime

2x

Increase Agent Productivity

20+

Years of Experience

50%

Call Drop Reduction

Trusted by Call Centers Worldwide

5-star rated DialedIn is the favorite platform of call centers everywhere

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Voice Communication

Voice Communication

Personal and immediate communication for complex customer interactions and relationship building.

SMS Communication

SMS Communication

Configure agent extensions to receive and respond to text messages from leads and customers

Email Communication

Email Communication

Follow up during or after calls with detailed information and documentation.

Live Chat

Live Chat

Provide instant support through website chat for quick customer inquiries.

Social Media

Social Media

Monitor and respond to social media interactions from a unified platform.

Video Interactions

Video Interactions

Enable face-to-face communication for personalized customer service experiences.

Unified Customer Experience

360° Customer View

Access complete customer interaction history across all channels in one unified interface.

Consistent Experience

Maintain conversation context as customers switch between different communication channels.

Smart Routing

Automatically direct inquiries to the most qualified agent based on expertise and channel.

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Omnichannel

Ready to Transform Your Customer Experience?

Join businesses that deliver exceptional customer service across all channels
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What Our Customers Say

We don’t settle for less than your total satisfaction.

"What I like most about DialedIn is the ease of the system, contacts are easy to reach and disposition to get back to the task at hand faster. The way it is set up everything is findable without much prior knowledge to the system. Everything I need is in one place to reach my clients"

Naphtali M.

Medicare Sales Agent

Mid-Market | 51-1000 Employees

"9 years ago, I decided to give DialedIn a try and I haven't looked back since. Their support staff is super attentive and always eager to assist. They're always on the cutting edge of technology continuously updating their software with the latest features. The down-time is nonexistent. And the quality of calls is phenomenal."

Carlos L.

Owner

50 or Fewer Employees

"DialedIn is easy to use and runs smooth. It's by far the easiest and best program I've used in my 20 years of my career using automatic dialer systems. Dialed in never crashes, it's super simple to navigate and the call quality is above and beyond what I've used before."

Brandi W.

Debt Collector

51-1000 Employees

Still Have Questions?

Just The FAQs

Does DialedIn allow me to send mass emails using a set template?

Yes, you can manage who you would like to send emails to through our search function, or we could send out single emails all from the agent screen.

Does DialedIn have a chat functionality to communicate with our customers?

Not yet but, it is on the roadmap for an in-house chat messenger. We do however integrate with the majority of website and landing pages.

Does DialedIn allow SMS (text messaging)?

Yes, this is something that was recently rolled out, it allows your agents to message sms messages, even while they are on the call.

One Call Can Change Everything

Meet DialedIn, the call center analytics software that transforms data into actionable insights for superior call center performance.