Skill-Based Routing and Assignment for Call Centers

Assign Calls Based on Skills

Skills-Based Priority Call Assignment, or Skill Priority, allows for skills-based dialing by assigning outbound calls to agents on a priority basis according to their skills. Agents receive outbound calls based on outbound dialing priorities for their skill group. DialedIn's CCaaS allows you to define priorities for a custom set of leads and assign them to a particular skill group.

DialedIn's skills-based priority call assignment offers your call center a number of benefits, including:

• Optimizes matching of lead to agent
• Makes better use of agent skills
• Boosts agent productivity and revenue
• Improves workforce management

Your high-volume outbound call center will operate better and more efficiently using DialedIn CCaaS, because it will allow you to manage your workforce and boost your agents’ productivity.