Skill-Based Dialing for Higher Conversions
Match the right agents with the right calls using AI-powered skill assessment and intelligent routing.
Intelligent Skill Matching
Advanced features for optimal agent-call pairing
AI Skill Assessment
Automatically evaluate and track agent skills using machine learning algorithms.
Smart Matching
Route calls to agents with the most relevant skills for each customer interaction.
Performance Tracking
Monitor and analyze agent performance across different skill categories.
Training Integration
Identify skill gaps and automatically recommend targeted training programs.
Flexible Configuration
Customize skill weightings and routing to match your business needs.
Real-Time Adaption
Dynamically adjust routing based on current performance and availability.
Assign Calls Based on Skills
Skills-Based Priority Call Assignment, or Skill Priority, allows for skills-based dialing by assigning outbound calls to agents on a priority basis according to their skills. Agents receive outbound calls based on outbound dialing priorities for their skill group. DialedIn's CCaaS allows you to define priorities for a custom set of leads and assign them to a particular skill group.
How Skill-Based Dialing Works
Product Knowledge
92%
Measure and track agent expertise across different product lines
U.S. Based Technical Support
93%
Evaluate technical problem-solving capabilities
Sales Conversion
94%
Track closing rates and sales performance metrics
Customer Service
91%
Assess customer satisfaction and resolution rates
Problem Resolution
88%
Monitor issue resolution efficiency and effectiveness
Transform Your Call Center
Experience the perfect balance of automation and control
Higher First Call Resolution
Improve resolution rates by connecting customers with the most qualified agents.
Better Agent Experience
Boost agent confidence and satisfaction by matching them with suitable calls.
Improved Metrics
Enhance key performance indicators through optimal skill-based routing.
Quality Assurance
Maintain consistent service quality with skill-appropriate call distribution.