Contact Center Analytics Software for Data-Driven Insights
Track, Measure and Analyzing Call Center Data with Ease
Your current software could be keeping you in the dark. Unless you are able to track key performance indicators for agents, management, supervisors, and campaigns you may not be operating with a full picture. DialedIn call center metrics reporting gives you the big picture.
Contact Center Analytics for Data-Driven Insights
Track, Measure and Analyze Call Center Data with Ease
Call Center Dashboards
Call center dashboards gives you access to multiple Live Dashboards that provide real time information of call center activities.
Call Center Reporting
DialedIn robust call center reporting solution offers a large set of metric and statistical reports to help the call center analyze operations and results.
Real-time Analytics Dashboard
Monitor your contact center performance in real-time
Powerful Analytics Features
Everything you need to make data-driven decisions
Real-time Dashboards
Monitor key metrics and performance indicators in real-time with customizable dashboards.
Trend Analysis
Track performance trends over time to identify patterns and opportunities.
Custom Reports
Create and schedule custom reports tailored to your specific needs.
Export & Share
Export reports in multiple formats and share insights with stakeholders.
Advanced Filtering
Drill down into data with powerful filtering and segmentation tools.
Performance Metrics
Track KPIs and agent performance with detailed analytics.
Comprehensive Reporting Suite
Performance Reports
Comprehensive reports on agent performance, call metrics, and customer satisfaction.
Agent Analytics
Detailed insights into agent productivity, quality scores, and training needs.
Business Intelligence
Advanced analytics to identify trends, patterns, and improvement opportunities.
Custom Reports
Create and schedule custom reports tailored to your specific needs.
Maximize efficiency, reduce downtime, and increase profits with Dialedin
99%
Uptime
2x
Increase Agent Productivity
20+
Years of Experience
50%
Call Drop Reduction
Trusted by Call Centers Worldwide
5-star rated DialedIn is the favorite platform of call centers everywhere
Still Have Questions?
Just The FAQs
How many different standard reports do you offer?
We include over 20 reports that provide KPI and call center metrics reporting that will help you make informed decisions about your call center.
Can reports be emails to me?
Yes. On the latest native version of the admin application, reports are scheduled to run and to be emailed to you.
How far back can I view the history of the data in my call center?
The enterprise version allows you to run year-to-day reports for analyzing call center data. All standard reports allows you to see historical data from the most recent 6 months.
"This dialer is one of the most easy going software and most efficient dialer in the industry. They meet every technology features and plus they are able to customize your dialer based on your needs. I highly recommend DialedIn Powerstation"
Arsim S
Senior Tech manager, First Class Vacation
Overall
Ease of Use
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Meet DialedIn, the call center analytics software that transforms data into actionable insights for superior call center performance.