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Real-Time Call Center Dashboard for Performance Monitoring

Monitor Operations in Real Time

Call center dashboards gives you access to multiple live Dashboards that provide real time information of call center activities. DialedIn's dashboards cater to various needs, including inbound, outbound, trend analysis, and more.

With our customizable dashboard builder, you can tailor your data views to suit your specific requirements, ensuring you have the most relevant information at your fingertips.

Contact Center Dashboards

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Inbound Dashboard

Our inbound dashboards offer real-time data on your incoming calls, helping you monitor and optimize your customer interactions. Key metrics include:

  • Average Talk Time: Understand the duration of conversations with customers to evaluate efficiency and satisfaction.
  • Average Hold Time: Track how long customers are on hold, identifying areas for improvement.
  • Calls Answered: Keep tabs on the number of calls answered to measure your team's responsiveness.
  • and many more...

Outbound Dashboard

Stay on top of your outbound call performance with our outbound dashboards, designed to provide actionable insights for your sales and support teams. Key metrics include:

  • Call Volume: Monitor the number of outbound calls made by your team.
  • Conversion Rates: Assess the effectiveness of your calls in achieving desired outcomes.
  • Call Duration: Analyze the length of outbound calls to gauge engagement levels.
  • and many more...

Trend Analysis Dashboard

Identify patterns and trends over time with our trend analysis dashboards. These dashboards help you make informed decisions based on historical data. Key features include:

  • Call Volume Trends: Track call volumes over time to identify peak periods and adjust staffing accordingly.
  • Performance Trends: Analyze performance metrics to spot improvements or declines in service quality.
  • and many more...

Customizable Dashboard Builder

At DialedIn, we understand that every business has unique needs. That's why we offer a powerful dashboard builder, allowing you to create custom dashboards tailored to your specific requirements. With our intuitive interface, you can:

  • Choose Your Metrics: Select from a wide range of metrics to display on your dashboard.
  • Customize Layouts: Arrange and resize widgets to create a dashboard that works best for you.
  • Set Alerts and Notifications: Stay informed with real-time alerts and notifications based on your defined criteria.