Call Center Resources

Helpful Articles, Videos & Tips on how to get the Most out of DialedIn Cloud Based Predictive Dialer

From downloadable white papers to videos, we have you covered with knowledge and training for everything from entering leads to monitoring agents. Your call center’s workflow can be streamlined and improved by tapping into the online knowledge base, help center, and user community. Get your call center know-how with point and click ease, and see how much easier work can be with ChaseData’s cloud based predictive dialer.

Support, Ideas & Resources at your Fingertips

ChaseData offers more than just call center software, we offer integrations and solutions that can help to streamline your workflow, perk up your workforce, heat up your inbound leads, and modernize all aspects of your operation from outbound calling to coordinating with your sales and marketing campaigns. To do this we give you a robust selection of tools, tips and tricks, and other resources at your fingertips.

We fully support our clients from deployment through daily function and are always improving our services. You will not be left with obsolete equipment or software, as we future proof our product to keep up with the latest advancements in call center software. Our call center resources are source of pride for us, and created with our clients’ ease-of-use in mind.

From customer support tickets to video tutorials, our experts are there to make sure that everything goes smoothly from day one. Take the time to look at all the resources we offer you, and explore your options to make our software your solution.

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Information for Call Center Rookies, Experts & Everyone in Between

Whether you have a new hire or are bringing on an old pro, we can keep everybody up to date and up to speed with the latest information, tutorials, or tips and tricks to get the most out of your call center software.

Call Center Strategies

2020 marks the beginning of a new year - and a new decade. It’s only logical that companies of all sizes and types are looking for ways to improve and overhaul their management approaches. Check out these tips for doing exactly that.

Call Center Metrics

In this free eBook, we help you determine which metrics to focus on to help your management team make important decisions about how to implement improvement and continue delivering top-quality customer experience.

Innovative Approaches

In this free eBook, we’ll tackle some of the most common operational challenges in the call center industry - and offer solutions that your upper management team members can use to make meaningful changes and create success!