Training and Monitoring

Make Your Agents More Efficient

Training and monitoring allows expert agents to train novice agents and for managers to supervise agent activity in real time. DialedIn's CCaaS offers the ability to configure agents to listen in and view the screens of expert agents during customer calls to learn how to properly handle call center activities.

DialedIn's training and monitoring offers your call center a number of benefits, including:

• Mechanisms for managers to see the status of call queues and agents
• The ability to assess agents’ performance levels
• Improving the agent experience
• Boosting agent productivity

Your high-volume outbound call center will operate better and more efficiently using DialedIn's CCaaS training and monitoring, because it will improve your agent experience and boost your agent productivity.