HEALTHCARE CALL CENTER SOFTWARE
Boost Efficiency and Drive Engagement with Secure, Cloud-Based Healthcare Call Center Software
Streamline and optimize operations at your hospital, healthcare provider, or medical insurance-related call center. Decrease hold times and increase first call resolution rates when you provide an informed, empathetic experience that delights customers.
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Built with Your Needs in Mind
- Fully Secure and HIPAA-Compliant
- Smart Call Routing
- Straightforward Agent Training
- Quick Reporting and Real-Time Analytics
- Easy Scalability
We’re Proud of Our 5-Star Reviews. We’ve Earned Them.
See What Users Love About our Healthcare Call Center Platform
Transform Your Healthcare Call Center with Cutting-Edge Software
What Changes When You Partner with DialedIn?
Higher Customer Satisfaction
Help agents provide an empathetic, person-focused experience that reduces caller stress and resolves issues with a single contact.
Empowered Employees
It’s harder than ever to recruit and retain qualified healthcare call center agents. Support and empower staff with tools like scripting, skills-based call routing and dialers that help them succeed.
Reduce Costs
Offer self-serve options to allow callers to help themselves. Leverage automated outbound reminders to cut down on no-shows and last-minute rescheduling.
Stats that Make the Case
99%
Uptime
20+
Years of Experience
350,000+
Calls made Monthly
77%
Avg Conversion Increase
Powerful Solutions for Hospitals, Clinics, Pharmacies, Specialized Providers, Medical Insurance, and other Healthcare Call Centers
Skills-Based ACD
Define an intelligent set of parameters to promptly re-route calls to the appropriate agent.
Cloud Based
Access critical features without the hassle or expense of installing an on-site dialer.
Omnichannel
Phone, chat, social media, email, and click-to-call features effortlessly manage customer to business contact.
Fully Compliant
Stay in compliance with all relevant regulations and manage your internal Do Not Call list in just a few clicks.
Analytics
Track key performance indicators for agents, management, supervisors, and campaigns with ease.
Integrations
It’s easy to integrate our healthcare call center software with a long list of popular CRMs and other apps, thanks to a user-friendly API.
Do you need an integration that we’ve not yet developed? Just let us know. We’ll customize your DialedIn platform to your unique specifications.
and more...
What Do Customers Say About Our Auto Dialer?
We don’t settle for less than your total satisfaction.
"What I like most about DialedIn is the ease of the system, contacts are easy to reach and disposition to get back to the task at hand faster. The way it is set up everything is findable without much prior knowledge to the system. Everything I need is in one place to reach my clients"
Naphtali M.
Licensed Medicare Sales Agent
Healthcare | 51-1000 Employees
"I love how simple DialedIn is. I've tried other fancy ones with too much going on. This one is super simple to manage clients, take calls, and schedule call backs. The system boosts call efficiency, helping sales representatives reach more prospects and close deals faster."
Paola T.
Medicare Sales Agent
Healthcare | 51-1000 Employees
"Previously a Five9 customer and once switched to DialedIn - Five9 could not even hold a candle to the effectiveness and ease of use of DialedIn. Switching on and off campaigns and reporting are fantastic."
Brett J.
Healthcare