CALL CENTER SOFTWARE FOR UTILITIES
Power Up Customer Satisfaction with Stable Call Center Software for Utilities and Energy Companies
Energize your utility or energy call center with software that’s ready for anything. Handle everything from day-to-day operations to weather-related emergencies and unexpected outages with a reliable system that ensures live connection rates and effective agent training capabilities.
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Integrated, Effective Call Center Software for Utilities and Energy Companies
- Stable, Reliable System
- Smart Call Routing
- Caller Response with Interactive Voice Response (IVR)
- Secure Data Handling
Trusted by Call Centers Worldwide
5-star rated DialedIn is the favorite platform of call centers everywhere
Build Public Trust with Call Center Software for Utilities and Energy Companies
Help Your Agents Provide Outstanding Customer Service
Dependable Service with Minimal Downtime
Our platform is hosted on Google Cloud, with an AWS backup. That makes it more reliable and stable than server-based systems, so you’ll always be there for customers who need you, even in the midst of a service disruption.
Agent Scripting Tools
Our on-site scripting team will build your call center a dynamic script that's as simple or complex and you require. At the conclusion of a call, the script can email or text supervisors, customers, or anyone else you designate.
Top-Notch Agent Training
Monitor and record calls. Share screens. Partner more experienced agents with new hires regardless of location. Allow supervisors to "whisper" solutions directly into an agent’s ear without the caller hearing it happen.
The Utility Industry Thrives on Numbers. So Do We.
99%
Uptime
20+
Years of Experience
350,000+
Calls made Monthly
77%
Avg Conversion Increase
Discover the Unmatched Power of Full-Spectrum Contact Center Software Built with You in Mind
Skills-Based ACD
Define an intelligent set of parameters to promptly re-route calls to the appropriate agent.
Cloud Based
Access critical features without the hassle or expense of installing an on-site dialer.
Omnichannel
Phone, chat, social media, email, and click-to-call features effortlessly manage customer to business contact.
Fully Compliant
Stay in compliance with all relevant regulations and manage your internal Do Not Call list in just a few clicks.
Analytics
Track key performance indicators for agents, management, supervisors, and campaigns with ease.
Integrations
Our open API makes it easy to integrate our auto dialer software with the major third-party CRMs, apps, and scripting platforms you already use.
Is your favorite not yet on our list? We'll be happy to customize your platform to meet your unique business needs.
and more...
What Do Customers Say About Our Call Center Software for Utilities and Energy Companies?
We don’t settle for less than your total satisfaction.
"They have dialing options that fit my business. Dylan, from their customer support team was proactive and supported me EVERY step of the way! They have won me over completely and I highly recommend them. I tried 4 different companies and none of them compared."
Claire R.
Owner
50 or Fewer Employees
"Easy to use and set up. Not to mention any time I have an issue or a question the customer service agents are always helpful and very polite. The admin works great and makes it really easy to monitor calls. Also makes a great coaching and training tool. We have it for dialing many numbers at once for a better contact rate which obviously leads to more sales. We also use it in preview mode to call already existing customers. Helps us keep organized."
Shawn S.
Director Of Marketing And Development
50 or Fewer Employees
"I’ve been using DialedIn for outbound calling in my sales operations, and it has significantly improved both productivity and efficiency. The platform is intuitive, easy to set up, and offers a seamless user experience. Key features like automated dialing, call recording, and integrations have streamlined our process, allowing my team to focus on conversations!"
Sam S.
Manager
50 or Fewer Employees